FAQ Aura by Roberto Demeglio - WARRANTY & REPAIR
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FAQ

ORDER

How can I place an order?

Simply add the Aura by Roberto Demeglio jewel to your cart. Go to the checkout page, insert your shipping and billing info.

 

How do I add a discount code?

Look for the discount code box at the end of payment. The discount will instantly show up on your total.

 

How do I know if my order is confirmed?

Once our server confirms the payment, we will send a confirmation e-mail to the address you provided.

 

Can I modify or cancel my order?

If you need to modify or cancel your order, please reach out to the customer service as soon as possible. If your order is still being processed, it might still be possible to cancel it or modify it. However we might not be able to do so if your order has been shipped or is ready for shipment.

 

What payment methods do you accept?

We accept credit cards (Visa, Mastercard and American Express), PayPal or bank transfer.

 

Why has my payment not got through?

Please check if your shipping address is different from your billing address.

 

 

WARRANTY & REPAIR

Your Aura by Roberto Demeglio is jewel has a 10 years warranty from the purchase date against factory defects (this includes if your jewel’s elastic system gets damaged or if the high-tech ceramic shows defects outside of normal use).

 

For repairs under warranty, the defected jewel needs to be declared asap to info@aurabyrobertodemeglio.it, In your email, please specify your name and order number, and provide a detailed explanation of the problem.

 

 

MAINTENANCE

 

To ensure Aura by Roberto Demeglio stays super shiny please store it with a soft cloth singularly.

PATENTED TECHNOLOGY

The Aura collection has a contemporary design and state-of-the-art technology:
we patented a system to deposit the gold directly on the high-tech ceramic and we gave it a lifelong guarantee.
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